1. Cancellations due to Weather Conditions:
In case a trip is cancelled due to weather conditions, as determined by Chania Getaways and by the instructions of the Coast Guard, including severe wind factors rendering the activity unsafe, we will make every effort to reschedule the reservation for a mutually convenient date depending on the vailability. Please note that weather conditions in Marathi and its surrounding areas may vary, and we advise guests not to be discouraged by potential wind or adverse weather conditions in other regions of Crete or Chania.
2. Refund Policy:
If rescheduling is not possible, and the reservation must be canceled due to weather conditions, a full refund of any amount paid will be issued.
3. Cancellation due to unsuitability of customer:
Α.The driver, who will be responsible for the safety of the passengers and the boat, must be able to communicate fluently in Greek or English, otherwise the rental will not be possible and must be canceled for safety reasons according to the coast guards.
Β. In case that it is found that the customer has not followed the instructions of the contract, and the cancellation policy which has already been accepted before renting the boat, the reservation will be cancelled and not refundable.
4. Guest Cancellations:
A. In case of cancellation up to 07 days before the reservation date, a full refund of the amount paid will be provided.
B. In case of cancellation within 07 days or less before the reservation date, no refund will be issued.
5. Privacy Policy/Personal Data:
Chania Getaways respects the privacy of its clients. Any personal data or information provided by clients will not be used publicly or for purposes other than the company's private matters.
6. Validity:
These terms and conditions, including the cancellation policy, are applicable to all reservations and activities in Marathi during the 2024 season. Note: Chania Getaways reserves the right to make changes to these terms and conditions if necessary, and any such changes will be promptly notified to clients in a timely manner. Clients are advised to review the terms and conditions periodically for updates.
7. Fuel Policy:
The cost of fuel is not included in the reservation price, except boat trips that include a Captain / Skipper. Before boarding, the customer is informed and, upon their presence, the boat is delivered with a full fuel tank. Upon returning the boat to the port, a company representative checks the fuel tank, refuels it, and informs the customer directly about the cost to be paid..
